The Refund policy were last updated on December 21, 2022

The Cancellation and refunds Policy shall at all times be read with the Terms of Use and the Privacy Policy.

All capitalized terms that have not been specifically defined herein shall have the same meaning as provided
under the Terms of Use.

Please read this policy carefully. By using the website, you indicate that you understand, agree and consent to
this policy. If you (or “User”) do not agree with the terms of this policy, please do not use this website.

A. Cancellation of Order before Dispatch of Products, by the Company

(i) Except as provided herein below, no cancellations or changes to order will be accepted. The
Product will be delivered to the stated delivery address in accordance with these Terms of
Use.

(ii) The Company hereby informs User that User’s receipt of an electronic or other form of order
confirmation does not signify the Company’s acceptance of User’s order, nor does it
constitute confirmation of the Company’s offer to sell. The Company reserves the right at any
time after receipt of User’s order to accept or decline User’s order for any reason. The
Company further reserves the right any time after receipt of User’s order, after prior notice
to User, to supply less than the quantity User ordered of any item. User’s order will be
deemed accepted by the Company upon shipment of products or performance of services
that User has ordered as indicated by the Company’s servers. Title to goods and all risk of
loss passes to User upon delivery to the common carrier. The Company may require
additional verifications or information before accepting any order.

(iii) The Company shall have the right to refuse or cancel any orders placed for Products listed at
an incorrect price, rebate or refund, or containing any other incorrect information or
typographical errors. The Company shall have the right to refuse or cancel any such orders
whether or not the order has been confirmed and User’s credit/ debit/ cash card charged. If
User’s credit/ debit/ cash card has already been charged for the purchase and User’s order is
cancelled, the Company shall immediately issue a credit to User’s credit/ debit/ cash card
account for the amount of the charge.

B. Cancellation of order by User before Dispatch of Products by the Company

(i) User shall be entitled to cancel an order of any Product, booked on the Website, by placing a
“Cancel Order” request, by logging a call with Company’s Customer Care Centre by phone on
017-5162496 or email the Company at yayasanadeazhar@gmail.com

(ii) “Cancel Order” can be placed anytime after booking of order but before status of order
changes into “handed over to courier” on the Website.

(iii) Cancellation of order shall be without any cancellation charges only if the order is cancelled
before the start of its shipping

C. Return Policy for damaged, defective or the Product is different than that ordered.
(i) Any Product purchased from the Website can be returned to the Company within 30 days of their
delivery only if the Product supplied by the Company is damaged, defective or the Product
received is different from the Product that was ordered.

(ii) Any Products that are purchased from the Website, can be returned to the Company within ten(30) days
of delivery of the same to User by placing a “Return order” request by logging a call with
Company’s Customer Care Centre by phone on 017-5162496 or email the Company at
adeazhartrading@gmail.com

(iii) The User shall ensure that he/she does not accept the delivery of any Product whose original
packaging is damaged or tampered in any manner.

(iv) In the event if User, on removing the packaging of the Product, finds the Product is damaged
and/or defective and/or is different from the Product that was ordered, User shall immediately
intimate the Company’s Customer Care Centre about such damage and/or defect and/ or
difference and the Company shall arrange for the replacement of the Product or refund of price
of the Product along with shipping charges, if any, collected by the Company in the unlikely event
of the Company being unable to replace the damaged and/or defective Product.

(v) In case of return of the Product to User, the Company will arrange pick up of the Product to be
returned. User will assist and cooperate fully to return the Product with its manuals, booklets,
warranty card, accessories, freebies and packing materials or any other thing which were
delivered to User along with the Product being returned. At the time of pickup the User will be
provided with acknowledgement of pick up by the Company’s logistical partner. User should
retain the said acknowledgment and quote or produce the same in all his/her future
communications with the Company in this regard.

(vi) All free gifts, in original packing as delivered and unused condition, must be returned along with
the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.

(vii) In case of any defect arising after delivery of the Product or after demo/installation of the
Product as the case may be, such defects will be serviced by the Company in accordance with
warranty terms.

(viii) In case User decides to get replacement of the Product due to certain defect in the Product as
provided above, then the Company will arrange pick up of the Product to be exchanged/
replaced. However, User agrees to assist and cooperate to return the Product with all its
accessories, freebies, original packing materials and such declaration duly signed by User as may
be suggested by Customer Service Centre while registering call for return/replacement.

(ix) In case User opts for replacement of the Product due to any defect at the time of delivery or
demo/installation of the Product, User will have to ensure that the Product is returned in
undamaged and saleable condition including all accessories and manuals. There should be no
signs of external damage on the packaging, including the original carton.

(x) All eligible refunds for ‘Cash on Delivery’ transactions will be processed by online transfer to
User’s designated bank account, the details of which are shared by the User with the Company.
The refund will be processed only after the Product(s) is /are collected from the User’s place with
all its accessories, freebies and original packing materials,

(xi) In case of non availability of a new Product, Company shall refund the amount paid by the User
done via online transfer to User’s designated bank account, the details of which are shared by the
User with the Company.

(xii) The User will be bound by the return policy of the Company and shall not hold the Company
liable for any loss charges etc he/she may incur due to cancellation of the order.

E. Refund
1. Any cancellation in accordance with above terms qualifies for payment reversal /
replacement of the Product depending on availability of the Product and preference of User.
2. All eligible refunds against Cancellation of orders by User before delivery of Product to User
without any processing charges.
3. Company shall endeavour to initiate eligible refund, within 30 (Thirty) working days of receipt
of Request for Cancellation of order, in case of Cancellation before delivery of the Products,
or within 30 (Thirty) working days after the Company’s logistics partner picks up the
Product(s) from the User’s place, in case of Cancellation of order after delivery of the
Product(s). However, it will be credited to User’s bank /credit card/debit card account or the
source of payment within such time as taken by banking channels to process refund
transaction.
4. All refunds will be made out through crediting the account from which the payments were
made I,e. the source of payments. Hence actual crediting refund amount depends on User’s
bank response on refund transactions.

This “Refunds and Cancellation Policy” shall at all times be read with the “Terms of Use” and “Privacy
Policy”